By using platform, you agree to the collection and processing of your personal data as described in this Privacy Policy. This policy explains what data we collect, how we use it, and your rights as a user. Golden Panda is operated by EOD Code SRL and complies with applicable data protection regulations.
Key Definitions
- Personal Data – any information that identifies or can identify you as an individual.
- Processing – any operation performed on personal data, including collection, storage, and deletion.
- Data Controller – Golden Panda, the entity responsible for how your data is used.
- Third Party – any external company or individual that may receive your data under specific conditions.
- Cookie – a small text file stored on your device used to improve platform functionality.
- KYC – Know Your Customer process requiring identity verification documents.
Data We Collect
We collect the following categories of personal data:
- Full name, date of birth, and nationality.
- Email address, phone number, and residential address.
- Government-issued ID and proof of address for KYC verification.
- Payment method details including card numbers and crypto wallet addresses.
- Login credentials and account activity history.
- Device information, IP address, and browser type.
- Betting and casino history on the platform.
How We Use Your Data
Your personal data is used for the following purposes:
- To register and maintain your account on Golden Panda.
- To process deposits, withdrawals, and other financial transactions.
- To verify your identity and comply with KYC and AML obligations.
- To detect and prevent fraud, money laundering, and account abuse.
- To personalise your profile and display relevant promotions.
- To provide customer support and respond to your enquiries.
- To comply with legal and regulatory requirements.
Data Sharing
We do not sell your personal data to third parties. Your data may be shared in the following circumstances:
- With licensed payment providers to process financial transactions.
- With identity verification services to complete KYC checks.
- With regulatory authorities when required by law.
- With fraud prevention agencies to protect against account abuse.
- With technical service providers who support platform operations under strict confidentiality agreements.
All third parties who receive your data are contractually required to handle it securely and in accordance with applicable law.
Cookies
We use cookies to improve platform functionality. The following types of cookies are used:
- Essential cookies – required for the platform to function correctly.
- Analytical cookies – used to measure platform performance and user behaviour.
- Preference cookies -used to remember your settings and language preferences.
- Marketing cookies – used to display relevant promotions based on your account activity.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
Data Retention
Your personal data is retained for the following periods:
- Account data is kept for the duration of your registration plus 5 years after closure.
- Transaction records are retained for a minimum of 5 years in line with AML regulations.
- KYC documents are stored for 5 years following account closure.
- Data held for legal or regulatory purposes may be retained longer where required.
Your Rights
As a user, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data where legally permitted.
- The right to restrict or object to certain types of processing.
- The right to data portability in a structured, machine-readable format.
- The right to withdraw consent for marketing communications at any time.
To exercise any of these rights, contact the Golden Panda support team.
Data Security
We applie the following security measures to protect your data:
- SSL encryption across all platform pages and transactions.
- Secure storage of all personal and financial data on protected servers.
- Regular security audits and system monitoring.
- Restricted internal access to personal data on a need-to-know basis.
Amendments
Our platform reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated effective date. Continued use of the platform following any update constitutes acceptance of the revised policy.