Golden Panda is committed to providing a safe and controlled environment for all users. This Responsible Gaming policy outlines the tools, resources, and obligations in place to help players manage their activity on the platform. We encourage all users to play within their means and seek help if gambling stops being enjoyable.
Key Definitions
- Responsible Gaming – a set of measures designed to help users maintain control over their betting and casino activity.
- Self-Exclusion – a voluntary request to block access to your account for a defined period.
- Deposit Limit – a restriction on the maximum amount you can deposit over a set time period.
- Loss Limit – a cap on the total amount you can lose within a defined period.
- Cooling-Off Period – a short-term break from the platform lasting between 24 hours and 30 days.
- Problem Gambling – a pattern of betting behaviour that negatively affects a person’s finances, relationships, or mental health.
- Reality Check – a timed reminder displayed during play to help users track time spent on the platform.
Our Commitment
We take responsible gambling seriously. As an operator, we are committed to the following:
- Preventing underage access to the platform.
- Providing tools that allow users to control their spending and activity.
- Training support staff to identify and assist users showing signs of problem gambling.
- Displaying clear information about responsible gambling on the platform.
- Cooperating with recognised responsible gambling organisations.
Player Protection Tools
We Offer the following tools to help users stay in control:
- Deposit Limits – set daily, weekly, or monthly deposit caps directly from your account settings.
- Loss Limits – restrict the maximum amount you can lose over a chosen period.
- Session Time Limits – set a maximum duration for each login session.
- Reality Checks – receive timed reminders showing how long you have been active on the platform.
- Cooling-Off Period – take a break from the platform for 24 hours, 7 days, or 30 days.
- Self-Exclusion – block access to your account for a minimum of 6 months up to 5 years.
All limits take effect immediately once set. Increasing a limit requires a 24-hour cooling-off period before the change applies.
Self-Exclusion
Self-exclusion is available to any user who feels they need a longer break from the platform. The following conditions apply:
- Self-exclusion periods range from 6 months to 5 years.
- During self-exclusion, your account is fully blocked and no marketing communications are sent.
- Requests to reverse self-exclusion are subject to a mandatory cooling-off period.
- Self-exclusion can be requested via live chat or email support.
- Upon self-exclusion, any remaining real money balance will be returned to you.
Identifying Problem Gambling
The following signs may indicate that gambling has become a problem:
- Spending more than you can afford to lose.
- Borrowing money to fund betting or casino activity.
- Neglecting work, family, or personal responsibilities due to gambling.
- Feeling anxious, irritable, or depressed when not gambling.
- Chasing losses by placing larger or more frequent bets.
- Lying to others about the extent of your gambling activity.
If you recognise any of these signs in yourself or someone you know, we encourage you to use the tools available on our website or contact a support organisation.
Underage Protection
Golden Panda strictly prohibits access to users under the age of 18. The following measures are in place:
- Age verification is required during registration.
- Additional KYC checks may be requested at any time.
- Account holders are responsible for preventing minors from accessing their account.
- Parental control software is recommended for households with children.
Support Organisations
If you need help with problem gambling, the following organisations offer free and confidential support:
- GamCare – free support for UK players.
- BeGambleAware – advice and self-help tools.
- Gamblers Anonymous – peer support groups.
- Gordon Moody – residential treatment programmes.
Amendments
We reserve the right to update this Responsible Gaming policy at any time. Continued use of the platform following any update constitutes acceptance of the revised policy.